GetOnChat Privacy Protection Summary
Thank you for using our products and services! We respect your
concerns about privacy and appreciate your trust and confidence in us.
Here is a summary of the information contained in this privacy
policy. This summary is to help you navigate the privacy policy and it is not a
substitute for reading everything! You can use the hyperlinks below to jump
directly to particular sections.
What information do you need to provide GetOnChat?
If you register an
account to use GetOnChat then we will need some
information from you to set this up (e.g., to set up a profile and validate
your phone number). To set up your account, we will need a nickname, your
mobile number, and a password. You can further refine and populate your profile
with additional information. If you use the services available within GetOnChat (such as posting photos to your Moments and Time
Capsule or following Official Accounts), we will process information to allow
the services to operate.
How do we use your information?
We use your information
to provide GetOnChat to you, allow you to communicate
with other users, and to use the features of the GetOnChat
Open Platform. We use your information for account set-up, to facilitate
communications, provide support, allow you to access features of GetOnChat, and to improve GetOnChat.
GetOnChat uses contact channels provided by you, such
as mobile number or email address, for verifying and protecting your account
and for important administrative reasons and does not use these channels for
promotional or marketing reasons.
Who do we share your data with?
We do not share your
information with any third parties, except where we need to in order to provide
the service (e.g., use SMS service providers for account validation; for
mapping services; for other point-of-interest services; using our affiliates
around the world to help us to deliver GetOnChat) or
if we are instructed to by a court, authority or compelled by law. We use these
third party services solely to process or store your
information for the purposes described in this policy. Any third party
(selected by us) with whom we share user data is required to provide the same
or equal protection of user data as stated in this policy.
Where do we process your data?
Our servers are located
in Ontario, Canada and Hong Kong. We also have support, engineering and other
teams that support the provision of GetOnChat to you,
located around the world. Your data may be accessed from such locations.
Rigorous internal control measures are undertaken to strictly limit access to
your data by designated team members.
How long do we keep hold of your data?
The time we retain your
information for depends on the type of information – for example, log-in data
is retained for up to 90 days from the date the data is collected. If you
instruct us to delete your GetOnChat account, your
information is deleted within 60 days of the latter of verification of account
ownership and receiving your account deletion request.
How can I exercise my rights over my data?
Depending on where you
live, you may have special rights over your data and how we can use it. These
include how you can access the data, erasing the data, restricting how your
data can be used, objecting to its use, and getting a copy of your
information.
How will we notify you of changes?
If there are any significant changes to this Privacy Policy, we
will update the policy here and notify you before the change becomes effective.
Contact Information for Dispute Resolution
If you have any concerns
or complaints, please contact us info@getonchat.com.
GetOnChat Privacy Policy
INTRODUCTION
Welcome to GetOnChat!
The use of our services
(being the GetOnChat mobile app, the website www.GetOnChat.com
or any third party platforms through which GetOnChat is provided) (together, "GetOnChat") involve the processing of your
Information.
This privacy policy
explains the when, how, and why when it comes to processing
of your Information in connection with GetOnChat, and
sets out your choices and rights in relation to that Information. Please read
it carefully – it is important for you to understand how we collect and use
your Information, and how you can control it.
By using GetOnChat you agree to the processing of your Information
in accordance with this Privacy Policy.
When you use certain features,
you will be asked to agree to the processing of your Information in certain
ways (for example, when you follow an Official Account, you are asked if you
agree to the transfer of your data to a third party). For certain Information
you may withdraw your agreement to the processing of that Information in
accordance with this Privacy Policy.
If you do not agree to
the processing of your Information in the way this privacy policy describes,
please do not provide your Information when requested and stop using GetOnchat.
If you have any questions or complaints regarding this Privacy
Policy or the use of your Personal Information, please contact our Data
Protection Officer via email at dataprotection@getonchat.com.
If you wish to make any complaints regarding this Privacy Policy
or its implementation by us, please contact us via the above contact details.
Please note that if you are a resident in the European Union you have the right
to lodge a complaint with your country’s data protection authority.
SCOPE AND APPLICATION OF THIS PRIVACY POLICY
This Privacy Policy applies to GetOnChat,
as well as any services accessible on the GetOnChat
platform that state that this Privacy Policy applies to the use of such service
(for example, users that follow or use Official Accounts, Mini Programs and GetOnChat Login for third-party apps). Those GetOnChat services may have further privacy-related terms
that you must agree to if you use those services. Any capitalized terms used in
this Privacy Policy have the same meaning as the equivalent defined terms in
the GetOnChat Terms of Service, unless they are
defined otherwise in this Privacy Policy.
Please note that this Privacy Policy does not apply to Information
that you choose to disclose or submit to:
a) services other than GetOnChat (such
as other products or services supplied or operated by us or our affiliates),
that do not expressly state that this Privacy Policy applies;
b) any third party services (including
any third party websites) that you may access through GetOnChat;
or
c) companies or organizations that advertise products or services
on GetOnChat.
If you are using GetOnChat on behalf of a company, partnership, association,
government or other organization (your "Organization"),
you agree to notify your Organization’s relevant individual owners,
shareholders, directors, officers, managers, employees and other relevant
individuals whose Personal Information we collect or you provide to us from
time to time ("Connected Persons") of the collection of their
Personal Information, and you agree to obtain your Connected Persons’ consent
to the processing of their Personal Information in accordance with this Privacy
Policy as required by applicable laws and regulations. When this Privacy Policy
refers to "you" or "your" this
includes you and any Connected Persons. If you or any Connected Persons would
like to request your personal information be removed from our database, please
contact us at dataprotection@getonchat.com.
WHAT INFORMATION DO YOU NEED TO PROVIDE GETONCHAT?
This section describes
the different types of personal information we collect from you and how we
collect it. If you would like to know more about specific types of data and how
we use that data, please see the section entitled "How do we
use your information" below.
We process different categories of information and data in
providing GetOnChat. These are set out below:
- "Location Data" is information that is derived from your GPS,
Wi-Fi, compass, accelerometer, IP address, or public posts that contain
location information. Location information will be disclosed (either to
us, to other users, or both):
- when you share your location
with other GetOnChat users; and
- when you access GetOnChat, as we derive location information from
your IP address, device, or internet service to prevent multiple or
fraudulent log-ins to your account.
- "Log Data" is
information that we automatically collect when you use GetOnChat,
whether through the use of cookies, web beacons, log files, scripts or ETags (as explained in more detail in our Cookies Policy), including:
- device attributes, such as
your mobile carrier-related information, configuration information made
available by your web browser or other programs you use to access GetOnChat, your IP address, application IDs and
application names, and your device’s version and identification number;
- information about what you
have searched for and looked at while using GetOnChat,
such as web search terms used, social media profiles visited, and details
of other information and content accessed or requested by you in using GetOnChat;
- metadata, which means
information related to items you have made available through GetOnChat, such as the date, time or location that a
shared photograph or video was taken or posted.
- "Non-Personal Information" is any information that is not reasonably
practicable to directly or indirectly identify you.
- "Personal Information" is any information, or combination of
information, that relates to you, that can be used (directly or
indirectly) to identify you. We set out examples of Personal Information
(and how we collect such Personal Information) in "How
do we use your information" below.
- "Shared Information" is information about you or relating to you that
is voluntarily shared by you on GetOnChat.
Shared Information may include postings that you make on GetOnChat (including your public profile, the lists
you create, and photos, videos and voice recordings as accessed with your
prior consent through your device’s camera and/or microphone sensor), any
postings from others that you re-post and Location Data and Log Data
associated with such postings. Shared Information also includes
information about you (including Location Data and Log Data) that others
who are using GetOnChat share about you.
References to "Information" in
this Privacy Policy mean both Personal Information and Non-Personal
Information.
HOW DO WE USE YOUR INFORMATION?
This section provides
more detail on the types of personal information we collect from you, and why.
For users who live in the European Economic Area (EEA), it also
identifies the legal basis under which we process your data:
|
Information |
Purpose
of Processing |
|
Registration
Data and Log-in Data. Your name, user alias,
mobile phone number, password, gender, and IP address. |
|
|
User
Profile Search Data. Record of search inquiries. |
|
|
Shared
Information - Profile Data. Any information that you
include in your publicly-visible GetOnChat profile,
which may include your profile ID, name, and photo. |
|
|
Shared
Information – Profile Media. This comprises all of the
information you make available to other users via GetOnChat,
comprising:
|
|
|
Additional
Account Security. Voiceprint (an optional
security features for you), Emergency Contacts, Managed Devices, Email
address, Facebook Connect OpenID, Facebook Connect Token, Facebook Username,
QQ ID, and if you opt in: credit card number, facial mapping/detection,
and/or Sign in with Apple. |
|
|
Chat Data. Content
of communications between you and another user or group of users. This is
stored on your device and the devices of the users that you have sent
communications to. We do not permanently store this information on our
servers and it only passes through our servers so that it can be distributed
to the users you have chosen to send communications to. |
|
|
Contacts
List. Your on-device contact list. |
|
|
Legal
Basis (EEA): Necessary to perform our
contract with you to provide your GetOnChat profile
and provide GetOnChat services. |
|
|
Log Data. See
definition above. |
|
|
Location
Information. See definition above. |
|
|
Credit
card information |
|
|
Customer
Support Information. Any information that you
provide to our customer support team. |
|
|
Device
Data. Media stored on your device. |
|
|
Surveys. If
you choose to participate in a survey, we may request certain Personal
Information from you. We may use a service provider to conduct these surveys
and this will be notified to you prior to you completing the survey. |
|
|
Contest
Information. Any information that you
provide to us in submitting an entry to a contest offered on GetOnChat. |
|
|
Pseudonymised
and Aggregated Data. We pseudonymize and
aggregate certain Personal Information to improve our services. |
|
Some features of GetOnChat are only
available to users in certain jurisdictions. For these features we collect
additional information as follows:
|
Information |
Purpose
of Processing |
|
Additional
Registration Data – Verified Account. Nationality,
date of birth, residential address, copy of residential address proof, copy
of personal identification document (for example passport, identification
card, home return permit, etc.), personal identification document number,
occupation, and source of funds. |
If you
choose to apply for account verification (in order to unlock additional
payment and fund settlement features in GetOnChat),
we use this information to:
|
|
Payments
Information. Your credit card number,
expiry, CVC, cardholder name, and transactional payment data via MIDAS
payments SDK.. Please note that where a payment is
processed by a third party payment service provider,
we do not collect or store any Personal Information, though we may receive
summary information about transactions. |
|
Personal Information
within Your Content
If any of your Personal
Information comprises Your Content (as defined in the GetOnChat
Terms of Service), we and our affiliate companies may (subject to this Privacy
Policy) use such Personal Information in accordance with the "Your
Content" section of the GetOnChat Terms of
Service.
WHO DO WE SHARE YOUR DATA WITH?
We will not transfer
your Personal Information to any other third parties except as specified below,
or in circumstances where you consent to such transfer.
Only where necessary will we share your information with selected
recipients who have a legal basis and valid jurisdiction to request such data.
These categories of recipients include:
- government, public, regulatory,
judicial and law enforcement bodies or authorities: there are
circumstances in which we are legally required to disclose information,
including to comply with a legal obligation or processes, such as a court
order, subpoena or other legal process, to enforce our terms, address
issues relating to security or fraud, or protect our users and provided
the requesting entity has valid jurisdiction to obtain your personal
information;
- service providers: service
providers supplying services to support, improve, or promote other
products or features through our services, including the service providers.
These include communication service providers who send SMSs on our behalf,
VoIP providers for connection to traditional telephony services card
processing and verification, and translation services. We also use service
providers to help speed up content delivery to you in your region using
acceleration points and content delivery networks;
and to provide location and mapping data.
Any third party (selected by us) with whom we share user data is required
to provide the same or equal protection of user data as stated in this
policy and is prohibited from retaining, using, or disclosing your
information except as necessary to provide services to us;
- GetOnChat Official Accounts and Mini Program operators, other
services via which you choose to use GetOnChat
Login for third-party apps, if you elect to follow or use the relevant
Official Account / Mini Program/ GetOnChat Login
for third-parties;
- a third party that acquires all
or substantially all of us or our business. If we sell or buy any
business, undergo a merger, enter into a partnership, or sell some or all
of our assets we may disclose your information to the prospective buyer of
such business. Under these circumstances, we will always require the
prospective buyer to comply with this privacy policy.
SHARED INFORMATION
GetOnChat enables certain information to be shared publicly with your GetOnChat contacts and other users of GetOnChat.
At any time you can hide your profile from public view
and search by unchecking "allow find by phone number, GetOnChat
ID or QQ ID" in your account settings. This means that other users of GetOnChat will not be able to find you. We refer to this
type of information above as Shared Information. Shared Information will remain
publicly-available for so long as you or a user that has shared such
information retains it. Even after you delete Shared Information, it may still
be separately cached, copied, or stored by, or remain public through, other
users or third parties who are not affiliated with and not controlled by us.
Where you have requested that we erase your Personal Information
that we have made public and there are grounds for erasure, we will use
reasonable steps try to tell others that are displaying the Personal
Information or providing links to the Personal Information to erase it too.
Please consider
carefully what you post and communicate through GetOnChat. In some instances, you may control what
access the wider public has to your Shared Information via the privacy settings
in GetOnChat.
COMMUNICATIONS FROM US
We may from time to time send you service-related announcements
when we consider it necessary to do so (such as when we temporarily suspend GetOnChat for maintenance, or security, privacy, or
administrative-related communications). We send these to your email address or
via SMS. You may not opt-out of these service-related announcements, which are
not promotional in nature and used solely to protect your account and keep you
informed of important changes to GetOnChat.
SENSITIVE PERSONAL INFORMATION
In some jurisdictions, certain types of Personal Information, such
as information about your race or ethnic origin, religious or philosophical
views or personal health, is characterised as
"sensitive" and is subject to stricter regulation than other types of
Personal Information. Please note that content and information that you input
to GetOnChat, such as photographs or information
about your school or social activities, may reveal your sensitive Personal
Information to others.
Before communicating any Personal Information of a sensitive
nature within GetOnChat, please consider whether it
is appropriate to do so.
By posting any Personal
Information of a sensitive nature within GetOnChat,
you are consenting to such information being available within the controls you
have selected (for example, available to the audience of users you select as
being capable of viewing your post or profile information).
SOCIAL MEDIA SHARING
Sharing Your GetOnChat Data outside of GetOnChat
Some GetOnChat-related features allow
you to provide Shared Information to those outside of your GetOnChat
network – for example, publicly accessible blogs and forums, or certain social
media features within GetOnChat (such as
"plug-ins" (which create a direct link between two websites) and
"widgets" (which are interactive Mini Programs that provide third
party services within GetOnChat)) allow you to
re-post and disclose Shared Information. If you share information using these
features then third parties unrelated to us may be able to see and use that
information.
You are also able to link your GetOnChat
contact list with the contact lists on your device and/or in your account on
third party services, in order to search for and connect with contacts on those
contact lists who also have a GetOnChat account. GetOnChat will ask you to consent to accessing your contact
list before doing so.
Accessing and Importing
Information using GetOnChat
GetOnChat allows you to link your GetOnChat
services with select third party social media services, and import certain
content and information from such third party
services. For example:
- you may share content on, or
login to, GetOnChat using services provided by
third parties. These third party services
will authenticate you and provide you with the option of sharing certain
Personal Information with us. They may also give you the option to post
information from your third party service account
to GetOnChat as Shared Information.
- you may login to GetOnChat using other sign-in services such as an Open
ID provider. These sign-in services will authenticate your identity
and provide you the option to share certain Personal Information with us
for account registration and login purposes, such as your name and email
address; and
- GetOnChat may (whether in banners, pop-ups or otherwise within GetOnChat) provide you with links or features that
allow you to access third party services or websites (or access within GetOnChat content that is hosted on those third party services or websites). For example,
you may be able to access videos hosted by a third party without leaving
the GetOnChat application.
Third party social media platforms are hosted by the relevant
third party. GetOnChat services are hosted by us.
Third parties that provide third party services may collect your Information
(including your Personal Information and Log Data), and set cookies on your
computer, or device to enable such features to function properly.
Your use of any third party services (whether social media services or
otherwise), including any Personal Information you provide to such third
parties and their collection and use of your Personal Information, are subject
to the relevant third party’s own terms of services and privacy policies and
not the GetOnChat Terms of Service or this
Privacy Policy, so please review those third party terms carefully.
This Privacy Policy only
applies to any Information collected by us, and does not apply to any services
offered by or information practices of any third parties. If you choose to use
third party services or features that are made available within GetOnChat (for example, you choose to follow an Official
Account or use a Mini Program), then we will share certain information with
that third party to allow you to use that third party service. The information
we share with such a third party is described to you at the time you first use
that service or feature, and we require that the third party will provide the
same or equal protection of user data as stated in this policy. Please note
however that if you ask us not to share that information with the third party,
you may no longer be able to use that service or feature. We are not
responsible for any third party use of any Information provided by you to them.
AGE RESTRICTIONS
GetOnChat is not intended for Children. Children under the age of 16 must
not use GetOnChat for any purpose without first
obtaining parental/guardian agreement to this Privacy Policy (both for
themselves and on your behalf). We do not knowingly collect Personal
Information from any children under the age of 16 without such consent. Please
contact our Data Protection Officer if you believe we have any Personal
Information from any children under the age of 16 without such
parental/guardian consent – we will promptly investigate (and remove) such
Personal Information.
WHERE DO WE PROCESS YOUR DATA?
GetOnChat stores its data at AWS.
SECURITY OF YOUR PERSONAL INFORMATION
We are committed to maintaining the privacy and integrity of your
personal information no matter where it is stored. We have information security
and access policies that limit access to our systems and technology, and we
protect data through the use of technological protection measures such as encryption.
Unfortunately, the transmission of information via the internet is
not completely secure. Although we will implement and maintain reasonable
measures to protect your personal information, we cannot guarantee the security
of the information transmitted to our services; therefore, we do not assume any
responsibility for any transmission of your information which you do at your
own risk.
HOW LONG DO WE KEEP HOLD OF YOUR DATA?
We will retain your Personal Information as set out in the
following table, except where we are otherwise required to retain such data in
accordance with law. Should you or we terminate your account for any reason, we
will take steps to ensure that your Personal Information is no longer available
through GetOnChat, or otherwise used by us, within a
reasonable period of time (subject to technical limitations) after such account
termination.
|
Information
Type |
Retention
Period |
|
Registration
data |
Until such
time as you instruct GetOnChat to delete your
account or you have not logged in for 180 days. Your account will be
permanently deleted within 60 days of both verification of account ownership
and the account deletion request. |
|
Login data |
Information
is retained for a period of 3 months from the date of such log in. |
|
User
profile search data |
Until you
request removal or amendment of the Personal Information or your account is
deleted, whichever is earlier. |
|
Profile
data and profile media (viewable by all users) |
Until you
request removal or amendment of the Personal Information or your account is
deleted, whichever is earlier (however, the data may be available if cached
on third party services). |
|
Profile
data (viewable upon friend verification) |
Until you
request removal or amendment of the Personal Information or your account is
deleted, whichever is earlier (however, the data may be available if cached
on third party services). |
|
Additional
account security |
Until you
request removal or amendment of the Personal Information or your account is
deleted, whichever is earlier (however, the data may be available if cached
on third party services). |
|
Chat –
non-persistent and semi-persistent communication between users |
Data is
retained for a period of 120 hours from the time of the relevant interaction
and then permanently deleted. |
|
Chat -
media such as images, video, audio, and files |
Data is
retained for a period of 72 hours from the time of the relevant interaction and
then permanently deleted. |
|
Contacts
list |
Until you
request removal or amendment of the Personal Information or your account is deleted,
whichever is earlier. |
|
Location-based
services and Location-based media |
Data is
retained for a period of 72 hours from the time of the relevant interaction
and then permanently deleted. |
|
Moments,
Time Capsule, and Favorites -- data and media |
Until you
request removal or amendment of the Personal Information or your account is
deleted, whichever is earlier (however, the data may be available if cached
on third party services). |
|
OpenID and
Open ID media (given to third parties) |
Until you
unfollow the third party developer’s application,
Official Account, Mini Program or similar, or your account is deleted,
whichever is earlier. |
|
Provision
of third party products and services (i.e. if you
are a provider of an Official Account or Mini Program) |
Until such
time as you instruct GetOnChat to delete your
account. Your account will be permanently deleted within 60 days of both
verification of account ownership and the account deletion request. Please
note that the information disclosed to the third party is controlled by them.
We will use reasonable efforts to seek that they delete such information when
we do. |
|
Information
provided to an Official Account / Mini Program |
Until such
time as you instruct GetOnChat to delete your
account or you withdraw your permission / unfollow such third party. Please
note that the information disclosed to the third party is controlled by them.
We will use reasonable efforts to seek that they delete such information when
we do. |
|
Information
provided to customer service |
Until such
time as you instruct GetOnChat to delete your
account. Your account will be permanently deleted within 60 days of the
account deletion request. |
|
Metadata /
Log Data |
Data is
retained for 3 months from the date of log in and then permanently deleted. |
|
Device
Data |
Until such
time as you instruct GetOnChat to delete your
account. Your account will be permanently deleted within 60 days of the
account deletion request. |
|
Social
Connect Information |
Until such
time as you instruct GetOnChat to delete your
account or unbind your social account from your GetOnChat
account. Your account will be permanently deleted within 60 days of the
account deletion request. |
|
Cookies |
Data is
retained for 3 months from the date of log in and then permanently deleted. |
Full description of data
is set out in the section *"How do we use your information"** above.
If we are required to retain your information beyond the retention
periods set out above, for example to comply with applicable laws, we will
store it separately from other types of personal information.
HOW CAN I EXERCISE MY RIGHTS OVER MY DATA?
Some countries' laws
grant specific rights to users of GetOnChat, which
are set out in this section.
The following section
applies only to persons that are resident in the European Economic Area.
You have certain rights in relation to the Personal Information we
hold about you. Some of these only apply in certain circumstances as set out in
more detail below.
We set out how to
exercise those rights. Please note that we will require you to verify your
identity before responding to any requests to exercise your rights. We must
respond to a request by you to exercise those rights without undue delay and at
least within one month (although this may be extended by a further two months
in certain circumstances, such as where the request involves substantial
volumes of information or is otherwise complex).
Access & Correction
Upon request GetOnChat will provide you
with information about whether we hold any of your personal information. You
also have the right to access personal information we hold about you, how we
use it, and who we share it with. You also have the right to correct that
information.
You can access and
correct your personal information by logging into your GetOnChat
account at any time. For example, you can delete certain Location Data
that you have provided us via your device settings or the "Clear
Location" option within GetOnChat.
We may not be able to
provide you with certain Personal Information if providing it would interfere
with another’s rights (e.g. where providing the
Personal Information we hold about you would reveal information about another
person).
With respect to correction requests, where we agree that the
Personal Information is inaccurate or incomplete, we will try to tell any third
party to whom we have disclosed the relevant Personal Information so that they
can rectify the Personal Information too.
Erasure
You may request that we erase the Personal Information we hold
about you in the following circumstances:
- you believe that it is no
longer necessary for us to have your Personal Information;
- we obtained your consent to
process the Personal Information and you withdraw that consent (and we
have no other grounds for processing the Personal Information);
- you believe we are unlawfully
processing your Personal Information; or
- you are or were under the age
of 16 when we collected the Personal Information and we can verify your
age.
Also note that you may exercise your right to restrict our
processing your Personal Information (as described below) whilst we consider a
request to erase your data.
Please note, however, that we may retain the Personal Information
if there are valid grounds under law for us to do so (e.g., for the defense of
legal claims, freedom of expression or some other legal obligation) but we will
let you know if that is the case.
Where you have requested that we erase your Personal Information
that we have made public and there are grounds for erasure, we will use
reasonable steps try to tell others that are displaying the Personal
Information or providing links to the Personal Information to erase it too.
Restriction of
Processing to Storage Only
You have a right to require us to stop processing the Personal
Information we hold about you other than for storage purposes in certain
circumstances. Please note, however, that if we stop processing the Personal
Information, we may use it again if there are valid grounds under data
protection law for us to do so (e.g. for the defense
of legal claims or for another’s protection).
Where we agree to stop processing the Personal Information, we
will try to tell any third party to whom we have disclosed the relevant
Personal Information so that they can stop processing it too.
You may request we stop processing and just store the Personal
Information we hold about you where:
- you believe the Personal
Information is not accurate (for the period it takes for us to verify
whether it is accurate);
- we wish to erase the Personal
Information as the processing we are doing is unlawful (but you want us to
retain the Personal Information and just store it instead); or
- we wish to erase the Personal
Information as it is no longer necessary for our purposes (but you require
it to be stored for the establishment, exercise or defense of legal
claims).
Portability
You have the right to
receive a copy of certain Personal Information we collect from you. This
comprises any personal information we process on the basis of your consent
(e.g., voluntarily-provided profile data, social media content posted to
Moments and Time Capsule, content selected to store to Favorites) or pursuant
to our contract with you (e.g., profile data), as described in the
section "How do we
use your information". You have the right to receive this
information in a structured, commonly used and machine-readable format. You
also have the right to request that we transfer that personal information to
another party.
If you wish for us to transfer the Personal Information to a third
party, please ensure you detail that party. Note that we can only do so where
it is technically feasible. We are not responsible for the security of the
Personal Information or its processing once received by the third party. We
also may not provide you with certain Personal Information if providing it
would interfere with another’s rights (e.g. where
providing the Personal Information we hold about you would reveal information
about another person or our trade secrets or intellectual property).
Objection
You may object to our
use of your Personal Information if we use your information on the basis of our
legitimate interests (such as when we use your personal information for your
account security, such as to prevent malicious log-ins). If you object to such
processing, please provide detailed reasons.
HOW WILL WE NOTIFY YOU
OF CHANGES?
We may from time to time revise or add
specific instructions, policies and terms to this Privacy Policy. These
instructions, policies and terms form part of this Privacy Policy.
Whenever we make any changes to this Privacy Policy that are
important for you to know about, we will post the updated Privacy Policy at
this link and notify you via GetOnChat or other means
before the change becomes effective.
Last modified: 02-02-2021
Addendum for California Residents
The terms of this Addendum apply to residents of California under
the California Consumer Privacy Act (“CCPA”) and other applicable laws. The
CCPA provides California residents with certain legal rights such as access,
deletion, disclosure, or “do not sell.” These rights are not absolute and are
subject to certain exceptions.
Collection and
Disclosure of Personal Information
Over the past 12 months,
through your use of GetOnChat, we may have collected
and disclosed the following categories of personal information from or about
consumers, as defined in the CCPA:
- Identifiers, such as phone
number, name, nickname, token, username, IP address, mobile application
store user ID, mailing address, emergency contact information, and contact
list. This information is collected directly from the consumer or device.
- Geolocation data, including
geolocation information derived from GPS coordinates, Wi-Fi access points,
the compass, the accelerometer, IP address, and public posts. This
information is collected directly from the consumer or device.
- Internet or other electronic network
activity information, including your device model, network type, OS type
and version, client version, call history, chat data, invitations data,
call credits history, search history, log data, information linked to
social media accounts linked to use of GetOnChat,
and survey information. This information is collected directly from a
device.
- Biometric information, such as
voiceprints and facial recognition data. This information is collected
directly from the consumer or device.
- Commercial information, including
payment card information and transaction verification information. This
information is collected directly from the consumer or device.
- Audio, electronic, visual,
thermal, olfactory, or similar information, including a profile picture.
This information is collected directly from the consumer.
- Other information that is
described in subdivision (e) of Section 1798.80, such as nationality and
gender (this information is being collected in the consumer context rather
than the employer context). This information is collected directly from
the user.
We collect personal
information for the following purposes:
- To operate and administer GetOnChat;
- To communicate with consumers;
- To personalise
GetOnChat, including by providing personalised advertisements;
- To improve our services;
- For security and verification
purposes, including to prevent and detect fraudulent activity; and
- To address and remediate
technical issues and bugs.
For additional
information about what each type of personal information is used for, see this chart in the main portion of the
Privacy Policy.
We disclose personal
information to the following types of entities:
- Our affiliate companies within
our corporate group who process your personal information in order to
operate the Services
- Other companies that provide
services on our behalf who are prohibited by contract from retaining,
using, or disclosing personal information for any purpose other than for
providing the services to us
- Other users of GetOnChat with respect to personal information you
publicly post through GetOnChat
- GetOnChat Official Accounts and Mini Program operators, other
services via which you choose to use GetOnChat
Login for third-party apps, if you elect to follow or use the relevant
Official Account / Mini Program / GetOnChat
Login for third-parties
- Regulators and judicial
authorities and law enforcement agencies
- Entities that acquire all or
substantially all of our business
In the past 12 months,
we have not sold personal information of California residents within the
meaning of “sold” in the CCPA.
Rights under the CCPA
If you are a California resident and the CCPA does not recognize
an exemption that applies to you or your personal information, you have the
right to:
- Request we disclose to you free
of charge the following information covering the 12 months preceding your
request:
- the categories of personal
information about you that we collected;
- the categories of sources from
which the personal information was collected;
- the purpose for collecting
personal information about you;
- the categories of third
parties to whom we disclosed personal information about you and the
categories of personal information that was disclosed (if applicable) and
the purpose for disclosing the personal information about you; and
- the specific pieces of
personal information we collected about you;
- Request we delete personal
information we collected from you, unless CCPA recognizes an exemption;
and
- Be free from unlawful discrimination
for exercising your rights including providing a different level or
quality of services or deny goods or services to you when you exercise
your rights under the CCPA.
We aim to fulfill all verified requests within 45 days pursuant to
the CCPA. If necessary, extensions for an additional 45 days will be
accompanied by an explanation for the delay.
How to Exercise Your Rights
First, you may wish to
log into your account and manage your data from there. If you are a California
resident to whom the CCPA applies, you may exercise your rights, if any, to
other data by contacting us at info@getonchat.com.
|
Operators
of Official Accounts, Mini Programs and other online services (including apps)
that allows users to use GetOnChat to log-in (third
party developers i.e. partners subject has elected
to “follow” and grant access to). |
Where the
servers of the Operators of Official Accounts, Mini Programs and other online
services are located |
For
providing access to third party service in accordance with the user’s
requests. |
User alias
Profile Region info Gender OpenID OpenID of friends
who have also granted permission to the third-party product or service
Profile photo |
From time
to time |
Until user
unfollows the third-party developer’s app, Official Account, Mini program,
etc. or user has deleted their GetOnChat account. |
|
Foursquare |
USA |
For
providing location-based services in accordance with the user’s requests. |
Location
Data |
From time
to time |
24 hours |
|
USA |
Translation
service |
Text to be
translated |
From time
to time |
3 months |
|
|
Microsoft |
USA |
Translation
service |
Text to be
translated |
From time
to time |
3 months
for translation service |
|
Youdao |
PRC |
Translation
service (no Korean language supported) |
Text to be
translated |
From time
to time |
3 months |
The mandatory retention periods for Personal Information required
by law in Korea is as follows:
|
Items |
Relevant
Statute |
Retention
Period |
|
Records
related to entering into and withdrawing from a contract |
Act on the
Consumer Protection in Electronic Commerce |
5 years |
|
Records
related to payment and other supplies of money |
Act on the
Consumer Protection in Electronic Commerce |
5 years |
|
Records
related to consumer complaints and dispute settlement |
Act on the
Consumer Protection in Electronic Commerce |
3 years |
|
Records
related to labelling/advertisement |
Act on the
Consumer Protection in Electronic Commerce |
6 months |
|
Service
visit log |
Protection
of Communications Secrets Act |
3 months |
Destruction of Personal
Information
We destroy Personal Information upon the extinguishment of need
for such Personal Information, such as the expiration of its retention period
and achievement of its purpose for processing, except where there is a law or
regulation that requires us to retain that Personal Information. Inactive
accounts are automatically deleted after 180 days (except if you have a
positive balance in your GetOnChat Pay account or are
the administrator of a GetOnChat feature such as a
Mini Program).
The destruction procedure of Personal Information is as follows:
Destruction procedure
Personal Information that needs to be destroyed is destroyed in
accordance with our data deletion and retention protocols under the supervision
of our Data Protection Officer.
Destruction method
We destroy Personal Information recorded and saved in electronic
format via methods such as Low Level Format so as to disable
the reproduction thereof; and Personal Information recorded and saved in
hardcopy via grinder or incineration.
Domestic Privacy
Representative
Pursuant to the Article 32-5 of Act on the Promotion of the Use of
the Information Network and Information Protection, the information regarding
the domestic agent is as follows:
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